Q: What kind of technical support do you offer?
A: We provide computer technical and IT support for individuals and businesses, including troubleshooting, diagnostics, hardware repairs, system setup, configuration, and maintenance. For Ann Arbor Digital Devices (A2D2) systems, we offer specialized diagnostics, software troubleshooting, and wiring/internal hardware repairs.

Q: Do you provide on-site support?
A: No. All support is remote via email only. We provide step-by-step guidance and remote troubleshooting to help you resolve issues efficiently.

Q: Can you repair my A2D2 system?
A: Yes, we offer limited hardware repairs for A2D2 systems, focusing primarily on wiring and internal components. We also provide software troubleshooting and diagnostics to keep your system running smoothly.

Q: How do I get support if I have an issue?
A: Our free support is handled exclusively through email. You can contact us via the tech support form on the website or directly at our support email. Provide your details and issue, and we’ll respond promptly with instructions or remote assistance.

Q: Do I need an account or login to request support?
A: No. Our support form is open—no login or account is required.

Q: Can I pay for services online?
A: Yes. We accept payments through Square, and invoices will be customized as needed.

Q: I’m a former A2D2 customer. Can I still get support for my system?
A: Absolutely. The founder of CTI Solutions previously served as Head of Diagnostics, Repair, and Technical Support at A2D2 and continues to support A2D2 systems under our new business.

Q: Do you support non-A2D2 systems?
A: Yes, we support a wide range of computer hardware and IT systems, offering troubleshooting, diagnostics, repairs, and configuration for both personal and business technology needs.

Q: What are your typical response times?
A: We aim to respond to all email support requests within 24 hours during normal business days. (typically within one hour)

Q: Your free email support was really helpful, how can I contribute?
A: If you found the free email support helpful and would like to support our work, you’re welcome to do so here. Your contribution helps us continue offering free assistance to A2D2 users.