Independent A2D2 Support

Find the problem.Take the next step.

Start with the error message or symptom below. If the suggested checks do not resolve it, CTI Solutions can help determine whether you need configuration assistance, remote support, or physical repair.

Browse Common Problems Request A2D2 Support
!

Protect your patient images before making major changes

Before uninstalling software, deleting folders, clearing storage, changing directories, or moving X-rays, confirm that your patient images and data are safely backed up and can be opened from the backup. If you are uncertain, stop and request assistance first.

Common errors and symptoms

Choose the problem that matches what you see.

Open a topic for an explanation, practical checks, and guidance about when to stop and contact CTI Solutions.

01Error in XML Document (1, 1)Software configuration or damaged XML file

What it usually means

The software is trying to read an XML configuration file that is empty, damaged, missing, or pointing to an invalid location.

What to try

  1. Close A2D2 and restart the computer, then try again.
  2. Confirm that the folder containing your X-rays is still available and that your patient images are backed up.
  3. If the error continues, use Windows Apps or Add/Remove Programs to uninstall A2D2.
  4. After confirming your data is protected, remove only the old A2D2 program installation folder—not your X-ray storage folder.
  5. Reinstall A2D2 into a new program directory rather than the same damaged location.
Stop and contact CTI: If you cannot distinguish the program folder from your X-ray storage or backup folders, do not delete anything.
02Shot Buttons MissingA2D2 may be running in remote viewing mode

What it usually means

A Windows update or configuration change may have caused A2D2 to open in remote viewing mode instead of acquisition mode.

Return to acquisition mode

  1. Close the A2D2 software completely.
  2. Press and hold the Shift key on the keyboard.
  3. While continuing to hold Shift, open A2D2.
  4. When the acquisition mode dialog appears, select Yes.
  5. Confirm that the capture or shot buttons have returned.
Contact CTI: If no dialog appears or the buttons remain missing, include your A2D2 and Windows versions in your support request.
03Patient Select Shows a Path Instead of a NameThe patient's data file may be missing

What it usually means

A2D2 can see the patient folder, but the patient’s .dat information file is missing or incomplete.

Recreate the patient information

  1. Open the affected patient folder in A2D2.
  2. Open the File menu.
  3. Select Enter or Edit Patient Info.
  4. Confirm or re-enter the patient information and save it.
  5. Return to Patient Select and confirm that the patient name now appears.
View the example image
Protect patient information: Confirm that you are editing the correct patient folder before entering or changing identifying information.
04No Imager DetectedWindows or A2D2 cannot communicate with the imager

What it usually means

The imager is not being recognized by Windows, is not available to A2D2, or has a power, cable, driver, or hardware communication problem.

What to check

  1. Restart the computer and fully power-cycle the imager.
  2. Check whether the imager appears in File Explorer, This PC, or Device Manager. This helps separate a Windows/hardware issue from an A2D2 software issue.
  3. Confirm that your installed A2D2 version is appropriate for the computer and imager. Do not change versions until you know what is currently installed.
  4. Inspect all cables for loose plugs, cuts, kinks, or damaged connectors.
  5. For a Model 128S, inspect the black power adapter for loose connections or rattling.
  6. Follow the Imager Connection Error Sheet for additional checks.
View the A2D2 support documentation
Contact CTI: If Windows does not detect the imager or you find damaged wiring, request an evaluation or repair quote.
05Object Not Set to an Instance of an ObjectInstallation, configuration, or .NET component failure

What it usually means

A required software component, configuration value, or compatible Microsoft .NET component may be missing or may have failed during installation.

What to try

  1. Restart Windows and try opening A2D2 again.
  2. Record your current A2D2 version and Windows version before changing anything.
  3. Confirm that your X-rays and patient data are backed up.
  4. Uninstall A2D2 using Windows Apps or Add/Remove Programs.
  5. Remove only the old program installation directory, then reinstall into a different program directory.
  6. If the error remains, the computer may need a compatible A2D2 version or the required Microsoft .NET component. Version 10.5.5 includes the .NET component used by that release, but it may not be the correct version for every imager or workflow.
Contact CTI before changing versions: Include the installed version, Windows edition, 32- or 64-bit status, and imager model.
06Error Message 8195Storage path, permission, capacity, or version problem

Common causes

A2D2 cannot write to or communicate with the primary storage location, the destination is full, or the installed software version is incompatible with the imaging hardware.

What to check

  1. Confirm that the primary X-ray location is connected and accessible from Windows.
  2. Check that the Windows account and A2D2 have permission to read and write to that location.
  3. Check the free space on the primary drive, server share, external drive, or NAS.
  4. If C:\A2D2_Data must be cleared, first confirm that it contains only temporary cached copies and that the original X-rays exist, are backed up, and can be opened elsewhere. Never assume it is safe to empty.
  5. If storage must be moved, plan and verify the new external, server, or NAS location before changing A2D2’s default directory.
  6. Confirm the A2D2 version and imager model. Older software may not communicate with newer imaging hardware.
View permission and directory guides
Stop and contact CTI: If you are unsure which folder contains originals versus cached copies, do not move or delete any images.
When self-help is not enough

Choose the level of assistance you need.

We will identify the appropriate option before paid work begins.

Email Guidance

Free

Initial questions and general troubleshooting direction.

Phone Support

$50 per half hour

Scheduled step-by-step consultation and guidance.

Remote Connection

$100 per hour

Live software, configuration, and diagnostic assistance.

Physical Repair

Evaluated separately

Imager wiring, internal hardware, and shipped equipment.

Help us continue offering free A2D2 guidance

If this information solved your problem, an optional contribution helps CTI Solutions maintain these resources and continue providing initial email assistance to A2D2 users.

Support This Work

Still having trouble?

Send the exact error, software version, Windows version, equipment model, and anything you have already tried. We will help identify the safest and most practical next step.

Request A2D2 Support

Creative Technical & IT Solutions, LLC is an independent service provider and is not affiliated with Ann Arbor Digital Devices. Troubleshooting information is provided as general guidance. Back up and verify patient images and data before changing software, folders, permissions, storage paths, or equipment. Service and repair availability depend on the system, software version, parts, condition, and circumstances.